We value customer satisfaction and take pride in exceptional craftsmanship in all our premium selection products. However, if you are not satisfied with our products for any reason, please contact us before disputing as it will only delay the entire process. We will try our best to work with you to find a solution.
There are certain situations where only partial or no refunds are granted: stickers or any other craft papers with obvious signs of usage, any item not in its original condition, personalized items, or items with damaged or missing parts for reasons not due to our error.
Once your return is received and inspected, you will receive an email notification that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on your bank's processing time.
LATE OR MISSING REFUND
If you haven’t received a refund yet, please follow the following steps. First, contact your credit card company as it may take some time before your refund is officially posted. Then, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Only regular priced items may be refunded as all our sale items are going to be final sales and we will not process any refund on those items. However, if the items delivered are incorrect or defective due to errors on our end, we will take the responsibilities and replace them with the right products as soon as possible.
We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
Shipping costs are non-refundable. (If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance as we can't guarantee that we will receive your returned item.)